Refund and Returns Policy

1. 30-Day Return Window

You have 30 calendar days from the delivery date of your package to initiate a return or size exchange.

2. Return Eligibility Criteria

To qualify for a full refund, items must satisfy the following conditions:

• The garment must be in unworn, unwashed, and undamaged condition.
• All original interior brand/care tags must remain intact.
• The item must be returned inside its original protective garment packaging.

3. Step-by-Step Return Process

1. Initiate Your Request: Send an email to our returns department at 15727596635@163.com with your Order ID and the item(s) you wish to return.
2. Receive Return Authorization: Our team will reply within 24 hours providing a Return Merchandise Authorization (RMA) number and the return warehouse address.
3. Package & Ship: Securely package the apparel and ship using your preferred tracked courier.
4. Inspection & Refund: Once received, our quality control team inspects the garment within 2 business days. Your refund will be immediately released to your original payment method.

4. Damaged, Defective, or Incorrect Items

In the unlikely event that you receive a defective item or an incorrect size, please notify us within 48 hours of delivery at 15727596635@163.com with a clear photo. We will immediately dispatch a free replacement or provide a 100% full refund with zero return fees.

5. Refund Processing Timeline

Refunds are credited to the original payment method within 3 to 5 business days following inspection confirmation.